Complaints Procedure

We hope to provide a prompt and efficient service in relation to all matters handled by us. Experience has shown that where complaints are received they are often the result of misunderstandings or a breakdown in communication between solicitor and client. Clearly the sooner we have your request for further information or your complaint the sooner we can deal with it.  In the first instance please write or contact the person handling your file.

If still unresolved please refer the matter to one of the partners of the relevant office. 

Any concerns will be dealt with in accordance with our written complaints procedure, a copy of which is available on request.

If you are unhappy with the outcome of our complaints handling procedure, please first let us know and we will review the matter.
If you are still unhappy, you may be entitled to ask the Legal Ombudsman to look into your complaint, who will check that you have tried to resolve your complaint with us first but you must refer your complaint to them:

– within six months of receiving a final response to your complaint; and

– no more than one year from when you should reasonably have known there was cause for complaint.  They will look at your complaint independently and it will not affect how we handle your matter. You can contact the Legal Ombudsman: PO BOX 6167 Slough, SL1 0EH Telephone: 0300 555 0333, or Email:

Alternatively, you can also contact the Solicitors Regulation Authority ( For guidance on the complaints process please either call 0370 606 2555 or email .